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Questions about verification, membership plans, a profile, or anything else — write in below, email or call us directly, or ask the assistant in the corner of this page for an instant answer pulled from our FAQ.
For anything — general questions, account help, or a verification issue.
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Common questions about verification, plans, privacy and your account are answered on this page — check the FAQ below or ask the chat assistant first, it's usually faster than waiting for a reply.
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Frequently asked questions
The questions we hear most, answered directly — the chat assistant in the corner draws on these same answers.
Every profile is checked before it appears in search. Your mobile number is confirmed with a one-time code when you register, and a person on our team reviews each new profile before it goes live. Badges on every profile show exactly what has been confirmed.
New profiles are held for a quick admin review before they appear in search and matches — this is what keeps browsing meaning real, checked people rather than anyone who just signed up. Most profiles clear review within a day. You will see it move from "Pending review" to "Active" on your dashboard once it does.
Plans are one-time purchases for a stated period, not subscriptions that silently renew — full details are on the Membership plans page. You can upgrade or downgrade at any time from your account; a new plan replaces the current one rather than stacking on top of it.
Free membership lets you create a profile, browse, and send or accept interest at no cost, permanently. Paid plans add things like more contact unlocks and greater visibility — current prices for every tier are listed on the Membership plans page and can change over time, so that page is always the source of truth.
Contact details unlock only once interest has been sent and accepted on both sides — never just because one person is on a paid plan. This keeps a free member from ever being the one shut out of a conversation someone else started.
You choose, per photo: fully public, visible only once you approve a request, or reserved for members on paid plans. Every photo is also moderated before it can be seen by anyone. You can change a photo’s visibility any time from your photo settings.
Every profile and every conversation has a report or block option a couple of taps away, and reports go to a person on our safety team, not an unread queue. If you believe you are dealing with a scam, the Safety centre has a dedicated guide on what to look for.
Refund eligibility depends on how much of the plan period and its benefits you have used — the full policy is on the Refund policy page under Support. If you think you qualify, write in through the form on this page with your registered phone number or email and the plan you purchased, and we’ll take a look.
You can deactivate or permanently delete your account from Settings. Deactivating hides your profile but keeps your data if you come back; deleting removes your profile and personal data per our privacy policy. The Delete my account page under Support walks through both options.
Yes — VivahSangini is built for exactly that. A profile can be created for a son, daughter, sibling, or relative, and family members across time zones can be part of the search together rather than it being locked to one device or one person.